Customer happiness charter

Customer happiness charter

Your Excellency

This charter aims to set standards for the quality of services provided by the Institute of Arab Experts for Training and Consulting, which includes all inquiries and complaints related to these services.

Our employees pledge to make you happy by:

• Welcome you with a smile.
• Dealing with you in a friendly, courteous, and professional manner ensures that you get an outstanding first impression.
• Providing the necessary environment, facilities and facilities to provide the service in a distinguished way.
• Ensure that you provide professional assistance and ensure that you receive accurate and high quality service.
• Preserving the customer's time by committing to providing the service as approved in the procedures and commitments specified for it
• Confidentiality of handling information provided by you.
• Good listening to your needs and respecting your point of view.
• Respond to your requests in a timely manner and without delay.
• Providing services at times and through channels that suit you as much as possible.

Help us to make you happy by:

Being objective in expressing observations and contributing to constructive, innovative and positive development proposals through the use of the following channels:

• Comply with any requirements and obligations that you must fulfill in order to benefit from our services.
• Contribute to shaping the future of services.
• Sharing a positive and happy experience with others.

You can contact us directly through the following channels: